We
offer a 7 day money back guarantee for returns and exchanges, less shipping &
handling**, from date of receipt, provided the following conditions are met:
- Claims must be made within 7 days of receipt of merchandise. After 7 days,
please contact manufacturer for repair or replacement.
- Customer is responsible for inspecting merchandise contents and condition
within those 7 days.
-
Item must NOT be
over $1500.00 in price, or given special discounts for wholesale quantity
purchase.
Our Return Policies
are as follows:
◊ Unopened/Opened: If your item has been opened/Unopened, but is not defective, you
may return your item to us for a refund of the current product price less a 15%
restocking fee.
◊ Defective: If your item is defective, you have three options:
-
You may EXCHANGE your item for
an IDENTICAL item at no cost,
-
You may EXCHANGE your item for a
DIFFERENT item less a 15% restocking fee,
-
You may RETURN your item to us
for a refund of the current product price less a 15% restocking fee.
◊ PLEASE NOTE:
Shipping and handling charges are non-refundable.
◊ We reserve the right to refuse
returns on certain merchandise. Absolutely no returns will be accepted 7 days
after the invoice date of the product.
◊ Deliveries that are REFUSED and
returned to eCameraFilms are subject to a 15% Handling Fee plus return shipment
charges. Shipping and Handling charges are not refundable.
◊ All products returned MUST be
100 percent complete, containing ALL original boxes and packing materials, have
original UPC codes on the manufacturer boxes, contain all manuals, blank
warranty cards and other accessories, software and documentation provided by the
manufacturer.
On the following items we do not take returns. You must deal
directly with the manufacturer. Mp3 players, Watches (including digital camera
watches,) stereos, TV's, Computers, Printers, PDA's and notebooks.
We do not accept returns on batteries, film, disposable cameras,Polaroid Passport id cameras, paper and
toners.
LIMITATIONS OF LIABILITY: No liability is
assumed by eCameraFilms for damage and/or injury resulting from the use of
equipment supplied by this company. In no event will eCameraFilms be liable for
indirect or consequential damages whatsoever resulting from loss of use, profits
or data arising out of or in connection with the use or performance of products
purchased through eCameraFilms.
WARRANTIES: eCameraFilms. makes no warranties with
respect to the equipment or software. All warranties, expressed or implied,
including but not limited to warranties of merchantability and fitness of a
particular purpose, except as may be offered by the manufacturer, are
specifically excluded.
Please fill out the following
form to request a Return Merchandise Authorization number.
Upon approval, eCameraFilms will send you an email with an RMA number and return
instructions within two business days. NO returns of any type will be accepted
without an RMA Number.Unit must be packed in outer box. Do not put
shipping labels on original manufacturer box.
When credit is requested eCameraFilms will credit the same method payment used
on the original order. Please allow 7 business days after receipt of your
shipment for your credit to be processed.
You can also email us at:
returns@ecamerafilms.net
* After submit,
one of out customer service associates will contact you within one
business day with the RMA Number.
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