Due to the speed at which we process orders, it is
generally not possible to cancel or change an order once it has been placed.
Please contact our Customer Service department immediately at 1-866-656-1600.
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When an item shows IN STOCK, we generally do have
inventory available on that item. However, because of the volume of products
that we sell, we cannot guarantee availability. If your item is no longer
available, we will contact you via e-mail and keep you informed as to when we
expect future stock.
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This is the most common call we receive. We try to
maintain accurate estimates from our suppliers however sometimes this
information is not available. Occassionally we will not be able to obtain an
item as it has become discontinued or is not available from the manufacturer.
Inventory availability changes every day so check our website often.
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Yes, you can place the order just as if it was in stock.
We will place your order in a hold status and ship it as soon as we possibly
can. If we cannot ship it within 30 days we will automatically cancel your
order.
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You will receive three email notifications from us. The
first is your Receipt. You will receive this email immediately after your order
is placed at the email address you provided on the order form. If you do not
receive this e-mail it is because the address you provided was incorrect, your
e-mail filters are blocking our e-mail or your order was not received by us.
The second e-mail will be an Order Confirmation email. This email is generated
once your order has been processed and your credit card has been charged. It
will recap the important information and inform you of your order's shipping
status.
The third email you will receive is your Shipping email. You will usually
receive this e-mail approximately 1 business day after your order has has
shipped from our warehouse. It will contain your tracking number and a link to
the UPS web site.
In the event you do not receive a shipping notification from us within 2
business days after placing your order with us, we want to hear from you. Please
call our Customer Service department at 1-866-656-1600.
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At Ecamerafilms.com we take your privacy as seriously as
you do. To ensure your privacy we use the most up-to-date encryption technology.
Your billing, credit card, and account information is encrypted; none of this
can be read as it travels to our system.
We do not sell, trade, or otherwise share your personal
information, such as name, email address, physical address, phone numbers,
buying history, etc. without your permission. Your information stays here,
period. You do not have to worry about receiving unsolicited email from other
companies or individuals as a result of shopping at
Ecamerafilms.com. Every email or newsletter we
send comes with a link to unsubscribe. We do, on occasion, send out an email
announcement to inform our customers when we add a major new feature to our
website or for special promotions.
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Retail and OEM versions generally contain the exact same
product; however the retail version usually will come with bundled software,
retail packaging or extra manuals. Sometimes retail packages come with
additional mounting hardware or cables, depending on the product.
OEM, White Box and/or Brown Box packaging will come with
the product but the manufacturer is able to reduce costs by not placing the
product in retail packaging. These costs savings are passed on to you, the
consumer.
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Our website uses data-based inventory. All
products, pricing and availability of the products are shown each time you
refresh your web page. For Home and Home office customers all ordering, price
quotes, stock status, and shipping quotes are done directly online. Corporate,
Government and Education customers may request a formal Quote by contacting our
Business Sales Center at
1-866-656-1600.
Business customer may also fax Purchase Orders to 1-866-656-1600 or email
sales@ecamerafilms.net.
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We're sorry but we cannot offer technical support on the
products we carry. With an inventory of over 200,000 unique itmes, it is not
possible for us to have a staff large enough to be knowledgeable on every
product. Please contact the manufacturer directly if you have any difficulties
with the product you have purchased.
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To check shipping charges, simply put the desired item in
the basket by pressing the “Buy” button then press the “Check Out” button.
Enter your shipping address and choose a shipping method. Information on this
page is not saved until submit your order. Shipping costs will be shown on the
next page before your order is submitted and before you enter any payment
information. Use the Back button on your browser to return to your shopping
basket. Orders over 150 pounds will not have shipping charges calculated
automatically. Please call our Customer Service department at 1-866-656-1600 for
a freight quote.
Generally, the following rates will apply:
- UPS Ground - Approximately 3-5 business days - Average
cost $7.50
- 2nd Day Air - Two business days - Average cost is
$14.50
- Standard Overnight 10:30 AM- One business day – Average
cost is $29.50
FREE FREIGHT Promotion Rules
Free Freight offer refers exclusively to UPS Ground service within the
continental United States and applies to any individual item marked with the
Free Freight icon or any order where the total value of the products being
purchased exceeds $100 (before shipping and tax charges) AND where the total
shipping weight of the order is less than 10 pounds.
Order values more than $600 will have a FREE Shipping Charge for UPS Ground
Service.
Orders over 10 pounds will be charged our UPS Ground rates regardless of order
value.
Ecamerafilms.com reserves the right to modify or discontinue any promotional
offers at any time without prior notice. Acceptance of orders by www.Ecamerafilms.com
does not imply agreement by Ecameafilms.com Inc. to sell merchandise at specific
prices or shipping charges. In the event of malfunction, dispute or other
disagreement shipping charges shall revert to posted and applicable UPS Ground
Shipping Rates.
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Ecameafilms.com uses UPS. The following service types are
currently provided: UPS Ground, UPS 2nd Day Air, UPS Next Day Air. Shipping
methods do not include processing time or delivery on weekends and holidays.
At this time we do not offer shipping through the Postal
Service.
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Generally this is because the package has not yet been
scanned by UPS. Please allow UPS 24 hours to update their web site before
contacting us.
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We regret to announce that we have temporarily suspended
shipments to APO/FPO addresses unless you are a military institution. Please
contact our Business Sales Center at 800-361-1016 for more information.
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Yes, we will ship internationally. You must call
us at 1-866-656-1600 (toll free) in order to place your international order.
Payment must be made via wire transfer. No international credit cards will be
accepted under any circumstances. International customers must also provide a
UPS, FedEx or DHL account number and are responsible for all shipping, taxes,
customs duties and brokerage charges. Orders must be prepaid before we will ship
the goods out of the country.
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Returns
FAQ
Yes. You must obtain a
Return Merchandise
Authorization number within our Return policy period. We will not accept
returns without prior authorization and an RMA number. Once issued, RMA numbers
are valid for 15 days. Ecameafilms.com must receive return products within these
15 days. RMA numbers will not be extended or reissued. Prominently display the
RMA number on the shipping label of boxes containing the returned product.
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All instructions for returning items to us will be
e-mailed to you. Since you cannot return an item without receiving an RMA
number, we do not publish our return address. You will receive this address
after your return has been approved.
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Visit the
Returns section
of our website. We cannot issue an RMA number over the phone. They must be
obtained via our online form located
here. Once oyou
submit the appropriate information, all instructions as well as the RMA number
will be e-mailed to you.
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Although Ecameafilms.com is not responsible for
manufacturer defects we want you to be happy with your purchase. If the item you
received from us is defective, we will exchange it for the identical item at no
cost to you.
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Please allow at least 10 business days after we
receive the item to issue credit. Replacements will be sent within 2 to 5
business days after we receive the returned item.
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There is a restocking fee of 15% on all returns
for refund, unless exchanged for an identical item. We are not responsible for
manufacturer defects. We are willing to replace a defective item. If a refund is
requested instead of a replacement we will charge a 15% restocking fee.
Shipments that are refused will be charged an $7.50 Handling Fee.
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The customer is responsible for all shipping costs either
to them or back to us.
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No, we cannot send a replacement until we receive the
defective unit. You may place an entirely new order and have it shipped
immediately. We will issue a credit for the defective unit once we receive it.
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Payment
FAQ
We accept Visa, MasterCard, and American Express.
We can also accept Money Orders or Personal checks. Please call us at
1-866-656-1600 to place your order if you are not using a credit card.
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If your credit card is being declined, please make sure
the Billing Address you entered matches the information on file with your
financial institution. Your card may also be declined if you are over your
available credit limit. Our system automatically attempts to authorize your
credit card each time you submit an order. Your financial institution my hold
these funds in reserve for up to 10 days. Our payment system will not accept an
International credit card under any circumstances.
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We verify your shipping and billing address in order to
protect you from fraudulent transactions. We will contact you directly if we
suspect fraudulent activity. Often times your order will be delayed slightly if
it does not pass our automated security checks.
We work closely with law enforcement agencies to help
combat credit card fraud.
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Yes, simply print out your order at the payment screen.
This will have your shipping costs calculated. Mail us your check or Money Order
with this order information. Once your check has cleared, we will send the
merchandise.
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No, we will not accept International credit
cards.
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All transaction data is secured via our commerce servers.
You will see the security icon (SSL) in your browser which allows the data to be
submitted via secure encryption methods to our servers. Never send private
information via a web browser if this icon is not enabled.
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